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What should I do if I have not received my withdrawal?

If you have not received your withdrawal within the provided time frame, please contact support@kawase.com, who will be able to provide you with a payment confirmation.

For withdrawals via card, if 7 working days have passed and your funds are not reflected, please send us a copy of your card statement for a period of 10 days to support@kawase.com, so we can contact the card processing company to provide you with ARN number.

For withdrawals via wire transfer,if 10 working days have passed and your funds are not reflected, please send us a copy of your bank statement for a period of 2 weeks to support@kawase.com so we can investigate the issue and provide you with copy of the bank transfer swift.

For withdrawals via e-wallets, if 3 working days have passed and your funds are not reflected, please send us a copy of your transactions history for a period of 3 days to support@kawase.com, so we can investigate the issue and provide you with copy of the transaction confirmation.

 

 

 

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